Refund policy

Returns & Exchanges 

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Change of mind returns will be eligible for store credit only.  

Certain types of items cannot be returned or exhanged, due to hygiene reasons. Any underwear, postpartum products, breast products or silverettes unlss there is a fault. All food items are also not able to be returned unless faulty or damaged. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Products must be unused/unworn/unwashed with original packaging and tags attached to be eligible for return. Please note that all shipping costs are non-refundable and store credit/refund will not be issued for this portion of your order.
To start a return, you can contact us at hello@andhoney.store. 
Items sent back to us without first requesting a return will not be accepted. 

• Return postage is at your expense & we suggest using tracked postage to ensure your parcel arrives. 
• Once we receive your return, we will issue you a store credit via email to use on a new purchase.

 

Damages and issues
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged or if you receive the wrong item. We do offer refunds for defective items but you must contact us within 5 days of receiving your order.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@andhoney.store.